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Returns, Refunds and Exchanges Policy


How To Return An Item


Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase. 

1. Please email web.sales@swifttrading.co.uk  to request a refund.


2. Mail your returned item to:


Swift Trading

Unit 3, Dolphin Point

Dolphin Way

West Thurrock

Essex

RM19 1NR 


3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

Some items cannot be returned if they are opened. These include Paint, Glues, Silicones etc.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

Restocking Fee

After the 14 day policy all items are subject to a 30% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.  

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or colour. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.